Experience the Critico difference — where service is not just a commitment; it’s our culture.

At Critico, our commitment to exceptional service is more than just a goal; it’s a philosophy that permeates every aspect of our operations.

Whether through email or phone, our customer support representatives are dedicated to addressing your queries promptly. For existing customers, providing your customer account number expedites the process. Our commitment to accessibility extends to Mon-Fri availability, aiming to answer calls within 7 rings, respond to emails within 2 hours, and process orders within 24 hours.

Critico takes pride in fostering meaningful business relationships, offering named contacts for major clients to ensure personalised support. Committed to continuous improvement, we welcome your feedback and aim to address any concerns promptly. 

Service & Support

Critico prides itself on high-quality customer service care ensuring that you have ready access to support when you need it. All major clients benefit from a named contact allowing us to build a meaningful business relationship and that your orders and queries are dealt with by someone who knows your business.

If you’re an existing customer looking for assistance, quoting your customer account number will help us to deal with your query quickly. You can find this 6 digit number just under your address on your invoice.

Our dedicated customer support team are available Mon to Fri 9.00am until 5.00pm.

We aim to answer your call within 7 rings, respond to email enquires within 2 hours and process your orders within 24 hours. We don’t use premium-rate numbers, our maximum call charge is 4p per minute from a BT landline*.

We’re here to help

UK Tel: 0333 200 5033
Ireland Tel: +353 1 670 8555


* Charges from other providers may vary. For your security, and to maintain the highest levels of service, calls may be recorded.

Complaint Handling & Dispute Resolution

Committed to you
Critico is committed to providing the best possible service for our customers, however, we recognise that from time to time we can get things wrong. If you feel that our service has fallen below the standard you expect, you can write to us at the below addresses.

Alternatively, please email us at


12th Floor GW1
Great House
Great West Road

Phone: 0333 200 5033


Unit 15
Grattan Business Park
Dublin 17
D17 TK50

Phone: +353 1 670 8555

Critico Service Charter

The Critico Service Charter outlines our key commitments to you and the standard of service that you can expect to receive.

Critico is committed to providing a premium service to its customers; our aim is to work with our clients to further enhance our service offering and support levels. Where there is already a service level agreement in place between a client and us, this charter should be read in conjunction with that agreement.

Click here for the Critico Service Charter

Consumer Code of Practice

This Code informs you about our products, services, and customer care policies.

Our code has been approved by Ofcom, the independent regulator for the UK communications industries.

Click here for the Critico Consumer Code of Practice

Critico operates under a Consumer Code of Practice approved by Ofcom & Comreg, assuring transparency in our products, services, and customer care policies. Additionally, our Standard Tariff is available for your reference.

Communication without compromise.