blue light & emergency services
When mobilising the right team is the difference between life and death.
At Critico, we know that when it comes to your communication systems, devices, networks, and software, reliability is non-negotiable.
Blue-light organisations across the UK and Ireland rely on Critico services to manage and mobilise resources to drive improve incident response. From simple alerting of retained firefighter to effective monitoring and direction of Officer resource, Critico’s critical communications solutions deliver when it matters.Â
Blending mobile messaging technologies to enhance coverage and throughput, together with direct integration with Command and Control software systems, Critico offers a flexible and future-proof approach that you can rely on.Â
solutions
Paging
From simple alerter pagers to the latest multi-channel two-way devices, Critco’s paging solution offers individual and broadcast alerting across a range of blue-light applications. Â
Smartphone App
Critico’s Responder app provides secure closed-group messaging for mobilisation and updates with staff status/location monitoring to enhance resource management and deployment.
Radio
Critito’s radio solutions provide real-time response and incident management for blue-light and search and rescue organisations. Designed for critical environments, they offer robust performance, secure channels, and seamless coordination.
SMS
Whether it’s for arranging or filling shift vacancies, reminding staff of the next training session or as a fall-back channel for critical alerts, Critico’s SMS messaging platform provides a simple, diverse, and effective messaging that you control.
Connect
Our secure, web-based Connect platform puts multi-channel messaging control admin at your fingertips. SMS, email and paging can be initiated directly from desktop systems and be fully integrated with your backend systems & software.
API Integration
Our secure gateway APIs integrate directly with third-party systems, including all major blue-light CAD platforms, enabling direct messaging and real-time feedback on delivery, responses, status, and location to support more effective incident response
CASE STUDIES
Real-world results, real customer impact.
Our case studies showcase how our solutions deliver measurable results for organisations across sectors – from education and healthcare to public safety and beyond. Each story highlights the challenges our clients faced, the tailored approach we took, and the outcomes achieved. Explore these examples to see how we turn communication challenges into success stories.
BLUE-LIGHT
Derby Notts Fire & Rescue
Derbyshire and Nottinghamshire Fire & Rescue Services implemented Critico’s Station-End Equipment to support resilient, 24/7 emergency mobilisation across a shared operational environment.
The solution delivers reliable station-based alerting through a synchronised regional paging network, enhancing coverage and ensuring consistent performance across both counties.
Fully integrated with their CAD system, the platform enables real-time monitoring, feedback and multi-channel alerting, ensuring dependable mobilisation even in the event of network disruption.
British Transport Police
British Transport Police worked with Critico to launch the 61016 text service, allowing passengers and staff to discreetly report non-emergency crime on the rail network.
The easy-to-remember short-code is monitored 24/7, with automatic acknowledgements and the option for two-way text conversations.
Now what3words-enabled and fully integrated into BTP’s control systems, 61016 has been in use for over a decade and continues to grow in popularity.
UK Fire & Rescue Service
A UK Fire & Rescue Service adopted Critico’s Responder Smartphone App to deliver automated mobilisation alerts directly from their Command & Control system.
The app’s Priority Alert feature overrides silent and Do Not Disturb modes, while the Status function ensures alerts reach the right personnel at the right station.
Fully implemented within six months, the solution provides resilience through Critico Connect and has received overwhelmingly positive user feedback.
LONDON FIRE BRIGADE
London Fire Brigade deployed Critico’s Responder Smartphone App to deliver urgent mobilisation messages directly from its Vision Command & Control system.
The Priority Alert feature ensures critical messages stand out, while desktop integration via Critico Connect enables messaging from outside the Control Room.
The solution improves coverage, reduces device costs by consolidating to a single handset, and provides real-time acknowledgements to enhance incident handling.
Supporting your success with proven technology.
From critical alerts to everyday operations, our solutions keep your teams connected, informed, and ready to respond. We design systems around your needs so you can work smarter, act faster, and focus on what matters most.
From addressing critical incidents to facilitating routine maintenance tasks, our solutions offer organisations a resilient and cost-effective communication platform.
We are proud to offer our services as a supplier through the Crown Commercial Service (CSS) Network Framework Agreement RM6116 (UK).