Connect Messaging for Reliable Communication
Multi-channel messaging you control.
Connect brings the power of multi-channel messaging and alerting to you, underpinned by Critico’s secure and resilient Multi-Channel Messaging Platform (MCMP). From simple notifications to powerful multi-channel broadcasts across text, email, app, paging and voice, Critico Connect helps thousands of customers across Government, blue-light and corporate companies communicate more effectively, improve operational response and drive customer engagement. This makes Connect Messaging a reliable choice for organisations seeking streamlined, high-resilience communication workflows and enhanced customer experience.
Connect Desktop puts the power of mobile messaging at your fingertips, allowing you to initiate individual, group and bulk file messages and alerts. Admin features allow you to manage and control your messaging service and access real-time reporting on delivery and responses, ideal for teams looking to strengthen business messaging. This enhanced approach ensures Connect messaging works smoothly across departments and operational environments and supports multichannel communication.
Connect’s API Gateway provides a rich suite of connectivity options to support automated and integrated messaging to and from third party systems. For example, the majority of blue-light control room software systems already integrate with our API gateway for fast and reliable mobilisation messages, and to receive responses and updates from the field, making it a strong fit for Connect business systems requirements.
Alternate Inputs – Critico supports a range of input options to help our services fit with operational processes. SmartGroup/Filter messages can be triggered via app, email, SMS, alarm systems and even via our 24-hour call-centre, providing flexible Connect business messaging across teams and devices. This ensures seamless customer interactions and messaging strategies across all preferred channels.
Safe & Secure
Data security is at the heart of Connect. Our services are ISO27001 accredited and Cyber Essential certified. All transactions are TLS encrypted in transit, ensuring your Connect business systems operate within a robust security framework.
Flexibility
Whether it’s automated customer notifications from your CRM system, alerting IT teams to system alarms, or mobilising incident response teams from your mobile when your office is evacuated, Connect can fit with your workflow and operational processes. This flexibility strengthens Connect messaging as a trusted multi-channel messaging solution for complex operational needs.
Multi-Channel
Connect is multi-channel by design, supporting mix and match alerting across app, SMS, paging, email, landline, and delivering high capacity, high-resilience throughput to national networks and local systems, the foundation of dependable multi-channel messaging for modern organisations.
Integration & APIs
Connect offers a range of API methods to enable integration with your business systems, whether it‘s blue-light mobilisations, system monitoring alarm notifications, or customer appointment reminders, Connect allows you to automate real-time alerting and embed messaging into your Connect business systems.
Group Broadcast
Mobilising engineer teams or coordinating BCDR incident demands quick and efficient broadcast. Our multi-channel SmartGroups and SmartFilters allow you to manage and control distribution of group messages across individuals, teams and devices via defined lists or rule-based (e.g. send to engineers with current status of available).
Reporting & Control
Connect Desktop provides a secure admin web-portal through which you can manage and configure your services, together with real-time reporting of messages, delivery and responses, keeping you in the picture and in control. User accounts provide a quick and easy way to send and receive messages from the desktop, reinforcing the efficiency of Connect messaging for businesses.
Real-time Feedback
Knowing a message has been delivered, knowing a crew has been mobilised, knowing a volunteer is available or where the nearest engineer is, all help you manage resources and responses more effectively. Connect assimilates acknowledgement and responses in real-time, presenting them to your desktop or pushed directly into your own software systems.
CONNECT DESKTOP | Features
Freetext or Template Messaging
To individuals or groups
Contacts Database
Including custom fields to suit you
Bulk Upload/Send
With managed throughput rates and times
Merge Templates
Upload and auto-merge data file with message templates
SmartGroups
Multi-channel broadcast groups that you control
SmartFilters
Rule/context-based broadcasts (e.g. available engineers)
Divert Profiles
Define and manage message diverts for shifts/rosters
Campaign Manager
For interactive 2-way SMS campaigns
Account Types
Admin and user roles
Auto-Forward
Push inbound messages where you want
Reporting/Audit
View and export message logs
Download
Critico’s SMS plug-in for Microsoft Excel®
Explore the full capabilities of the Connect Excel plug-in and how it integrates with your messaging processes
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SMS Plug-in
Communication without compromise.
Get in touch to discover how Connect messaging can support your organisation.