Secure options for critical communication

Organisations depend on fast, reliable communications – but when messages contain sensitive or confidential information, they also need appropriate protection.

Critico offers encrypted paging services and secure smartphone apps for organisations that require an additional level of message security. These options help protect sensitive communications while retaining the speed, reach and resilience required for critical alerting.

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Security tailored to the message

Not every message carries the same level of sensitivity. A routine operational alert may have very different security requirements from a message containing personal, clinical or commercially confidential information.

Critico works with customers to understand their communications environment and select the appropriate service and security configuration. Options include encrypted paging and secure app-based messaging, as well as multi-channel solutions designed around an organisation’s operational needs.

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Secure and resilient communications

Security is only one part of an effective critical communications strategy. Messages must also reach the right people quickly and reliably.

Critico owns and operates the UK’s only national paging network, providing a resilient communications channel independently of public mobile networks. By combining paging with encrypted and app-based options, organisations can protect sensitive information without compromising the reliability of their alerting arrangements.

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Choose the right protection

Organisations should regularly review the information sent through their communications systems and ensure that sensitive material is transmitted using an appropriately protected service.

To discuss encrypted paging, secure smartphone apps or a wider review of your critical alerting arrangements, contact the Critico team.

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Best practice for secure alerting

Good information governance starts with understanding what is being sent, who needs to receive it and the level of protection required.

Organisations should:

✔ use an encrypted service when transmitting sensitive or personal information
✔ include only the information necessary for the recipient to act
✔ avoid unnecessary personal or patient-identifiable details
✔ keep recipient lists, user access and security configurations up to date
✔ provide staff with clear guidance on what can be sent through each communication channel
✔ review alerting arrangements regularly as operational and security requirements change

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Looking to review your communication resilience strategy?

Critico can help organisations review their current alerting arrangements and select the appropriate combination of encrypted paging, secure smartphone apps and resilient communications services.