CASE STUDIES
Real-world results, real customer impact.
Our case studies showcase how our solutions deliver measurable results for organisations across sectors – from education and healthcare to public safety and beyond. Each story highlights the challenges our clients faced, the tailored approach we took, and the outcomes achieved. Explore these examples to see how we turn communication challenges into success stories.
HEALTH
A major NHS Foundation Trust upgraded its outdated communications with Critico’s fully integrated radio and paging solution.
Dedicated radio channels, two-way responder pagers, and the UK’s first text-enabled radios now deliver faster, more private emergency alerts.
Integration via Critico Connect ensures critical messages reach all key staff instantly, improving coordination, privacy, and incident response.
Beaumont Hospital replaced its ageing nursecall system with a wireless Courtney Thorne solution across 20 wards on five floors.
The upgrade included bedside call-bells, pull cords, touch screen panels, and corridor displays – all installed without disrupting patient care.
It’s cost-effective, HTM08-03 compliant, and gives staff clear, prioritised alerts for faster response.
Phoenix Care Centre partnered with Critico to install a wireless staff attack system for its specialist mental health facility.
Over 150 wearable panic buttons with real-time location tracking enabled rapid, precise responses to incidents.
The system improves safety, provides incident logs for accountability, and offers flexible, cable-free installation.
Bon Secours Hospital upgraded its analogue radio system to a Kenwood NEXEDGE NXDN digital solution for improved coverage and security.
The system increased range by 15%, improved audio clarity, and reduced the need for repeaters.
Flexible and future-ready, it ensures reliable communications in all operational and emergency conditions.
BLUE-Light
ENERGY
British Transport Police worked with Critico to launch the 61016 text service, allowing passengers and staff to discreetly report non-emergency crime on the rail network.
The easy-to-remember short-code is monitored 24/7, with automatic acknowledgements and the option for two-way text conversations.
Now what3words-enabled and fully integrated into BTP’s control systems, 61016 has been in use for over a decade and continues to grow in popularity.
A UK Fire & Rescue Service adopted Critico’s Responder Smartphone App to deliver automated mobilisation alerts directly from their Command & Control system.
The app’s Priority Alert feature overrides silent and Do Not Disturb modes, while the Status function ensures alerts reach the right personnel at the right station.
Fully implemented within six months, the solution provides resilience through Critico Connect and has received overwhelmingly positive user feedback.
London Fire Brigade deployed Critico’s Responder Smartphone App to deliver urgent mobilisation messages directly from its Vision Command & Control system.
The Priority Alert feature ensures critical messages stand out, while desktop integration via Critico Connect enables messaging from outside the Control Room.
The solution improves coverage, reduces device costs by consolidating to a single handset, and provides real-time acknowledgements to enhance incident handling.
A major UK COMAH site replaced its legacy paging system with Critico’s two-way, multi-channel Responder pagers for enhanced resilience and coverage.
Messages are delivered simultaneously via the National Paging Network, GSM data, and on-site transmitters, with full read-receipt tracking and audit trails.
The solution integrates with site monitoring and alarm systems to ensure critical alerts reach the right people instantly, both on and off site.
Education
CORPORATE
Uxbridge College adopted Critico’s Janet txt service to address low enrolment interview attendance.
Timely SMS reminders dramatically improved turnout, and in one case, prompting a student to arrive just minutes after receiving a message!
Its success led to wider use across the curriculum, valued for its ease of use, flexibility, and measurable results.
Critico’s NEXEDGE NXDN digital radio network replaced Trinity College Dublin’s fragmented systems, removing coverage blackspots.
The four-site UHF solution connects all departments and adds safety features like Man-Down and Emergency Alerts.
It’s improved efficiency, strengthened safety, and ensured reliable campus-wide communication.
Swift Supermarkets replaced unreliable two-way radios with VoCoVo headset systems to improve team communication and customer service.
The upgrade delivered clear, reliable audio, dedicated talk groups for different teams, and an external call point to streamline stock handling.
Lightweight and comfortable, the headsets have been embraced by staff, helping them respond faster to customers and work more efficiently.
Supporting your success with proven technology.
From critical alerts to everyday operations, our solutions keep your teams connected, informed, and ready to respond. We design systems around your needs so you can work smarter, act faster, and focus on what matters most.