Customer Support
Our commitment to good service
Our goal is to provide a level of service, which constantly strives to exceed expectations. And in doing so, we put customers at the heart of everything we do.
As part of our commitment to providing the highest quality of service and support to both customers and partners, we invest heavily in all our staff to ensure they are equipped with the skills and knowledge to assist you in every possible way.
Support from start to finish
With over 40 years’ experience between the team and a number of awards for outstanding customer service, building and maintaining solid relationships has been the key to our success.
Good customer service is about listening to the needs of our clients and managing any issues from start to finish. Being proactive is also important to us, and our staff have a well-deserved reputation for delivering a quality service each and every time.
To contact a Customer Support representative, email customersupport@criticogroup.com
or Phone us: 0333 200 5033
Our team would love to hear your feedback. Give yours below.
Critico Customer Support
You can:
- Find out more about any of our Paging or Messaging services
- Ask for an Account Manager to contact you
- Ask a question about your existing products or services
- Ask about how you might further enhance your messaging account
Service & Support
Critico prides itself on high-quality customer service care ensuring that you have ready access to support when you need it. All major clients benefit from a named contact allowing us to build a meaningful business relationship and that your orders and queries are dealt with by someone who knows your business.
If you’re an existing customer looking for assistance, quoting your customer account number will help us to deal with your query quickly. You can find this 6 digit number just under your address on your invoice.
Our dedicated customer support team are available Mon to Fri 9.00am until 5.00pm.
We aim to answer your call within 7 rings, respond to email enquires within 2 hours and process your orders within 24 hours. We don’t use premium-rate numbers, our maximum call charge is 4p per minute from a BT landline*.
We’re here to help
Phone: 0333 200 5033
Email: customersupport@criticogroup.com
* Charges from other providers may vary. For your security, and to maintain the highest levels of service, calls may be recorded.
Complaint Handling & Dispute Resolution
Committed to you
Critico is committed to providing the best possible service for our customers, however, we recognise that from time to time we can get things wrong. If you feel that our service has fallen below the standard you expect, you can write to us at the below addresses.
Alternatively, please email us at customersupport@criticogroup.com
UK OFFICE
12th Floor GW1
Great House
Great West Road
Brentford
Middlesex
TW8 9DF
Phone: 0333 200 5033
IE OFFICE
Unit 15
Grattan Business Park
Clonshaugh
Dublin 17
D17 TK50
Phone: +353 1 670 8555
Critico Service Charter
The Critico Service Charter outlines our key commitments to you and the standard of service that you can expect to receive.
Critico is committed to providing a premium service to its customers; our aim is to work with our clients to further enhance our service offering and support levels. Where there is already a service level agreement in place between a client and us, this charter should be read in conjunction with that agreement.
Consumer Code of Practice
This Code informs you about our products, services, and customer care policies.
Our code has been approved by Ofcom, the independent regulator for the UK communications industries.