Read our latest article in the June edition of Health Estate Journal: Communications and Operational Resilience – exploring why communication infrastructure should be treated as a core part of the modern healthcare estate

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Healthcare estates teams work hard to build resilience into every aspect of the hospital environment, from power and HVAC to fire safety and critical infrastructure. Yet communication systems are often left to evolve organically over time, creating hidden single points of failure that can impact operational response when incidents occur.

At Critico, we help NHS, HSE and healthcare organisations design and deliver resilient communication environments that keep critical alerts moving, even when individual systems or networks become unavailable.

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How Critico Supports Healthcare Estates Teams

We work with healthcare organisations to strengthen operational resilience through integrated communication and alerting solutions, including:

– Critical alerting and escalation platforms
– Healthcare paging and on-call management
– Two-way radio systems for estates, facilities and security teams
– Staff safety and lone worker solutions
– Nurse call and operational workflow integrations
– Mobile, desktop and multi-channel alert delivery
– BMS, fire alarm and third-party system integration
– Resilient, layered communication architectures designed to reduce single points of failure

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Typical Healthcare Applications

Critico solutions help support a wide range of operational and clinical support activities, including:

– Plant room and infrastructure alarms
– Estates and engineering call-outs
– Security and incident management
– Fire alarm and life safety notifications
– On-call and out-of-hours escalation
– Staff attack and lone worker protection
– Multi-site and campus-wide communications
– Operational continuity during outages or maintenance events

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Talk to Our Healthcare Communications Specialists

Whether you’re replacing legacy paging systems, integrating operational technologies or looking to reduce single points of failure across your hospital estate, Critico can help design a communication environment built around resilience and operational continuity.

✔ Critical alerting & escalation
✔ Healthcare paging & on-call systems
✔ Digital radio for estates & facilities teams
✔ Staff safety & lone worker protection
✔ Integrated communications platforms
✔ NHS & healthcare infrastructure expertise

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Looking to review your communication resilience strategy?

Get in touch with the Critico team to discuss your current infrastructure, arrange a demonstration or explore how layered communication technologies can strengthen operational resilience across your healthcare estate.

Critico will be exhibiting at this year’s Critical Communications World (CCW) event, taking place from 16th – 18th June 2026 at ExCeL London – you can find us in the ESN Pavillion.

Recognised as the leading global event for mission-critical and business-critical communications, CCW brings together emergency services, government organisations, network operators, technology providers and critical infrastructure specialists from across the world to explore the future of operational communications.

We will be showcasing our portfolio of critical communication and operational alerting solutions designed to support frontline teams, control rooms and high-risk operational environments.

Visitors will be able to discuss a range of technologies and operational use cases with the Critico team, including:

• Critical alerting and mobilisation
• Digital radio and hybrid communication solutions
• Lone worker and staff safety technologies
• Integrated communication workflows
• Resilient messaging and operational escalation
• Multi-site and multi-sector communication infrastructure

The event will also provide an opportunity to explore how organisations are preparing for the continued evolution of critical communications networks, including the transition towards next-generation broadband-enabled operational communications.

Taking place across three days at ExCeL London, CCW 2026 will feature more than 250 exhibitors alongside an extensive conference programme focused on public safety communications, operational resilience and emerging technologies.

Critico will be available throughout the event for live discussions and solution demonstrations within the ESN Pavilion.

To arrange a meeting with the team during the event, please contact Critico or speak to a member of the team on-site during CCW 2026.

📍 Visit Us at CCW 2026

Join us in the ESN Pavillion to see live demonstrations, discuss your requirements and explore how Critico can support your operational communications strategy.

Book a meeting with the team or drop by during the show – we’d love to speak with you.

We are looking forward to exhibiting at the National Manufacturing & Supply Chain Expo 2026 in Dublin, connecting with operations, safety and facilities teams across Ireland’s manufacturing and industrial sectors.

Building on over 35 years of experience in Ireland (as BP Multipage), Critico continues to support organisations where reliability, safety and operational continuity are critical.

At this year’s event, we’ll be showcasing our integrated approach to critical communications – helping organisations connect systems, improve response times and protect their people.

What You’ll See on Stand B20

Our solutions are designed to support real-world operational environments, including:

✅ Reliable on-site communication with digital radio systems

✅ Multi-channel alerting and incident management

✅ Lone worker protection and SOS solutions

✅ Integration with fire, building management and production systems

✅ Escalation workflows to ensure the right response, every time

✅ Flexible, scalable solutions across cloud, hybrid and on-premise environments

Why Visit Critico at NMSC 2026?

• See how to connect alarms, systems and people into one platform
• Explore ways to improve response times and reduce operational disruption
• Understand how to better protect lone workers and frontline teams
• Discuss how to design out single points of failure in communication systems

Whether you’re managing safety, facilities, production or site operations, we’ll show you how a more connected approach to communication can support your organisation.

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Visit Us at NMSC 2026

Join us on Stand B20 to see live demonstrations, discuss your requirements and explore how Critico can support your operational communications strategy.

We’re delighted to return to BAPCO for the 2026 show once again to connect with the UK’s emergency services and public safety community.

Following another year of growth, delivery and strengthened sector focus, we’re proud to return with an even more comprehensive mission-critical communications portfolio – and this year, we’re joined on-stand by our partner Swissphone.

Together, we’ll be showcasing resilient, integrated solutions designed to support fire and rescue services, control rooms and critical response teams across the UK.

What You’ll See on Stand

Our expanded offering now includes:

✅ Station-End Equipment (SEE)

✅ Secure, resilient alerting and paging solutions

✅ Integrated on-site communication infrastructure

✅ Two-way radio systems

✅ End-to-end integration for operational continuity

✅ Swissphone high-performance paging technology

Over the past year, we’ve continued to support blue light services with robust, future-ready systems – including the delivery of a major Station-End Equipment solution for Derbyshire and Nottinghamshire Fire & Rescue Service, reinforcing our commitment to long-term partnerships and operational resilience.

Why Visit Critico at BAPCO 2026?

• See fully integrated alerting and station-end solutions in action

• Discuss resilience, redundancy and future-proofing strategies

• Explore Swissphone paging technology alongside Critico’s infrastructure expertise

• Meet our specialist blue light communications team

Whether you’re reviewing station-end equipment, modernising control room alerting or strengthening communication resilience, we’d love to speak with you.

📍 Visit Us at BAPCO 2026

Join us on-stand L22 to discuss your requirements, see live demonstrations and explore how Critico can support your operational communications strategy.

Book your on-stand appointment today or visit us during the show.

 Click here to book your on-stand visit today!

What is paging?
Paging is one of the most resilient and cost-effective ways to communicate with numerous people simultaneously and pagers play a vital role in keeping staff and mobile workers informed in organisations throughout the UK. Critico’s national paging network covers nearly all of the UK’s population, sending messages to pager alert numbers anywhere within this radio coverage area.

What kind of paging systems are there?
There are two distinct categories of paging systems in operation. On-site paging systems are used in buildings/small sites and Public Wide Area paging which provides coverage across the UK using multiple transmitters. With Critico’s latest 2-way pagers you can see real-time message delivery status, read receipts and message replies – as well as staff status updates and GPS location information. Our enhanced 2-way pagers also offer multi-network resilience.

Is paging suitable for critical alerting?
Yes. Critico uses its own private paging network to send paging messages across the UK. This means that in times of public crisis the network is protected from public access overload – common on mobile networks. This level of resilience makes our paging network ideal for communications during emergencies, therefore forming an essential part of Incident Management or Business Continuity plans.

How reliable is paging?
Critico’s paging network broadcasts messages in real-time, ideal for sending large amounts of information or to large groups of people at the same time. This means messages are delivered consistently, even in peak periods and one message can be received by thousands of people at the same time. It is for these reasons many organisations use paging for critical alerting, operational messaging and status monitoring, providing a cost-effective, more reliable and consistent service than any of the alternatives available today.

Are pagers complicated to use?
No. Pagers are simple and very straightforward devices. They can be used in very sensitive environments such as communications and data centres, hospitals, aeroplanes and electronic equipment rooms. Paging receivers can also be installed in other electronic devices such as signs and telemetry systems so coupled with its inherent ability to address many thousands of paging receivers at once, is ideal for real-time, group broadcasts and high volume data applications.

Can paging integrate with other IT systems?
It is very easy to send paging messages using various methods to integrate into an organisation’s back office or IT systems. Critico has an extensive list of computer API protocols such as our REST API.

Looking for a 2-way communications system?
With Critico’s latest 2-way pagers you can receive real-time message delivery status, message replies, staff status updates and GPS location information – on top of all the usual benefits of Critico paging.

Please contact us today by clicking here or calling our team on 0333 200 5033.

Artificial Intelligence (AI) is transforming nearly every aspect of modern communication, and the two-way radio industry is no exception. Traditionally designed for straightforward voice transmission, radios have now evolved into intelligent communication devices capable of adapting to their surroundings, filtering out distractions, and enhancing overall performance in critical environments.

A good example of this advancement is Motorola Solutions’ MOTOTRBO™ R5, which incorporates AI-powered noise suppression. This technology analyses audio in real time, identifying and isolating the speaker’s voice from background noise such as engines, alarms, or crowds. The result is crystal-clear communication, even in loud, complex environments. This demonstrates how AI can directly improve reliability, efficiency, and safety in everyday radio use.

Beyond noise suppression, AI’s potential in two-way radio systems extends much further. AI can also help with device maintenance. By monitoring usage patterns, battery performance, and signal quality, intelligent systems can identify potential faults or predict when a maintenance check is due before any downtime occurs. This kind of proactive monitoring helps organisations maintain reliable communication channels without unnecessary disruptions

Another exciting development lies in natural language processing (NLP) and real-time translation. With AI-driven translation tools, radio communication between multilingual teams can become seamless, removing barriers in global operations. This can be especially valuable in logistics, events, and emergency response, where teams from different regions often need to work together.

As two-way radios continue to integrate with broader digital ecosystems, such as dispatch platforms, IoT sensors, and workforce management systems AI serves as the bridge connecting all these components. While still developing, AI may have the potential to automate data logging, prioritise messages based on urgency, and analyse communication patterns to optimise workflow.

The integration of AI into two-way radios signals a major shift in how organisations approach communication. What was once purely reactive and voice-based is becoming predictive, data-driven, and intelligent. Teams can operate with greater confidence knowing that their communication systems are not just transmitting messages, but actively enhancing clarity, awareness, and safety.

Artificial Intelligence is strengthening the reliability that two-way radios are known for. By combining traditional radio resilience with intelligent features like noise suppression, analytics, and automation, the future of two-way communication is becoming clearer, smarter, and more connected than ever.

For more information on improving your teams workflows, communication and performance contact our radio team.

On stand, you’ll be able to see how real-time staff alerting, resident monitoring, and location-based communication can transform everyday care. Faster responses, safer environments, and more time for what matters most – delivering quality care.

Come and meet us at Stand C11 to explore how Critico and 9Solutions are helping to build safer, smarter nursing homes.

To ensure a smooth transition, Motorola recommends moving to the TLK 110 WAVE PTX™ radios which offer enhanced features and long-term support.

Ongoing Support and Service

Although production of the TLK 100 will cease, technical support and software updates will continue to be available for three years after the discontinuation date, provided there is an active WAVE PTX™ subscription in place.

After this period:

• Existing service agreements cannot be renewed.
• Aftermarket services will no longer be offered.

What This Means for Users

• Renewals for current TLK 100 services will no longer be accepted.
• Support and updates remain available for three years following the phase-out.
• The TLK 110 series is now the recommended replacement.

Organisations currently using TLK 100 devices are advised to review their communication systems and plan an upgrade to the TLK 110 to avoid disruptions and maintain reliable service.

If you have any questions about the TLK 100 discontinuation or would like a tailored quote for upgrading to the TLK 110, please contact our team.

As students across the UK prepare to return for the new academic year, universities and colleges are getting ready for Freshers Week, inductions and the busy term ahead. Clear, reliable communication has never been more important.

Critico | Janet txt – our trusted SMS service provided in partnership with Jisc (since 2007!) – gives institutions a fast and effective way to reach students and staff wherever they are. From timetable changes to wellbeing support, critical alerts to Freshers’ Fair reminders, Critico’s Janet txt solution keeps everyone informed and connected.

With inboxes overflowing and notifications competing for attention, text messaging cuts through the noise. Messages are delivered directly to mobile devices and read within minutes, making it the most immediate and accessible way to share important updates.

Critico | Janet txt helps universities and colleges:

• Welcome new students with orientation and registration details.

• Promote Freshers Week events and boost attendance.

• Provide wellbeing and safety information quickly and discreetly.

• Send urgent alerts in case of timetable disruption or campus emergencies.

• Enable two-way engagement with students for feedback and surveys.

Whether it’s keeping students safe, engaged, or simply in the right place at the right time, Critico | Janet txt ensures your messages get through.

Find out more about how Critico | Janet txt supports the higher education community by clicking here.

Critico Janet txt

When every second counts, clear and reliable comms make the difference. Whether you’re managing major incidents or daily operations, your team needs robust voice solutions they can count on.

Our integrated radio systems are trusted across the UK – from construction sites and council teams to critical infrastructure and private security. We help teams stay in touch, stay informed, and stay safe.

At the International Security Expo this September, we’ll be showcasing:

✅ 2-Way Radio Solutions – seamless voice comms for teams on the move
✅ Radio over IP (RoIP) – extend coverage, reduce blackspots, and centralise control
✅ Body-Worn Cameras – enhance staff safety and incident reporting
✅ Lone Worker Devices – intelligent protection for remote or at-risk personnel

Whether you’re upgrading an old system or building something new, we’d love to talk.

Come and see us at Stand B32 – or better still, book a time to meet with Jack Whorton, Critico’s Head of Sales – Radio.

Book a meeting with Jack here

Jack Whorton